App Refresh FAQs

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WestGate Church Center App

Here at WestGate, we’re passionate about learning and living the way of Jesus — together. And now, discovering your next steps on your journey with Jesus just got a whole lot easier through our updated WestGate Church Center App. 

We’ve refreshed the design so you can find what matters most, faster than ever.

Frequently Asked Questions

Click the “+” to see responses to each FAQ listed below.

  • We use Planning Center’s mobile app platform called “Church Center.” You can download the Church Center app from your favorite app store and follow the prompts.

  • Each icon lights up as you take steps in your faith journey — things we can celebrate together! Here’s how each one comes alive:

    Commit
    This lights up when you’ve taken the step of baptism and we’ve recorded that date in our system. (We celebrate this big moment with you!)

    Gather
    Your Gather icon glows when you’ve been actively participating in Sunday services — whether that’s attending, serving, or checking in your kids — at least 3 times in the past 8 weeks. We track this through check-ins in any of these ways:

    • Adult check-in on Sundays via (My Events + News)

    • Sunday kids check-in

    • Serve Team check-in

    Grow
    This lights up when you’ve taken time to reflect on your inner life with Jesus through a simple form submission — at least once in the past 3 months.
    It’s our way of celebrating your deeper walk with Jesus through prayer, scripture and reflection.

    Connect
    You’ll see this light up when you’re actively part of a Life Group. If your name is on the roster of a group that’s currently meeting, this icon stays lit. 

    Serve
    This one lights up when you’ve been serving regularly in the life of the church — either by:

    • Checking in for a Serve Team at least twice in 8 weeks, or

    • Leading an active Life Group.

    Give
    Your Give icon lights up when you’re participating financially through our One Fund — whether you’re just starting to give or you’re giving consistently.
    It activates if any of these apply:

    • You’ve given for the first time

    • You’ve made 4 or more gifts in the past 16 weeks

    • You’ve given $500 or more in the past 16 weeks

    • You’ve given $5,000 or more in the past 12 months

    For couples, giving is combined — both adults in the household will see this icon light up.

    Invite
    This icon glows when you’re being intentional about living an invitational life - seeing, praying for, and inviting others - by sharing who you’re praying for - through a simple form submission — at least once in the past 3 months.

  • We’re more passionate than ever about helping you learn and live the way of Jesus in everyday, ordinary life. This updated app helps you discover your news, events, and spiritual next steps — all in one place.

    If you don’t yet have the app, visit WestGateChurch.org/app for instructions.If you already have the Church Center app, simply open it to explore the updates and give it a spin!

  • Download the Church Center App from Planning Center

    1. On your smart device, go to your App Store

    2. Search for the app “Church Center” from Planning Center and click “download.”

    Log In to Church Center

    1. Confirm you’ve downloaded the Church Center app from Planning Center 

    2. CLICK HEREand follow the instructions provided by Planning Center to Log In to the Church Center App

    1. If you have any questions, CONTACT US

    Log In to My Dashboard

    1. Confirm you’re inside the Church Center app from Planning Center 

    2. Click on “My Events and News” 

    3. Enter your phone number to link your account

    4. If you have any questions, CONTACT US

  • Planning Center is a cloud-based service WestGate Church has been using for many years. Through both your computer and your smart devices, this cloud-based service allows members of our church family access to many aspects of church life, including serving, giving, life groups, prayer requests, check-ins, personal info, family info, weekly sermons, and event registration & sign-ups. All information is kept private and secure.

  • A current and accurate database of the people who call WestGate Church “home” will allow us to provide pastoral care and follow up, communicate general and specific information, and keep you updated on various aspects of church life, including events, life groups, check-ins, serving opportunities, and giving. Again, all information is kept secure and private. 

    For information regarding Planning Center’s security, compliance, practices, and procedures, click here.

  • Make sure your information stays current, so WestGate Church can continue to reach out to you. Manage your contact and profile information, as well as your household information, from the profile and settings within the new WestGate App.

    To update your personal profile:

    1. Make sure you’ve downloaded the new “Church Center” app from Planning Center. Instructions on downloading the app are found directly above.

    2. Click here and follow the instructions provided by Planning Center to update your information via the Church Center App.

    3. Click on, My Events and News, scroll down to Edit My Profile.

    4. If you have any questions, CONTACT US.

  • Personal contact information is accessible to our pastors and directors, as well as some admins, and is protected by permissions defined by our Executive Pastors. Financial giving information is accessible only to our Executive Pastor and Business Office. When joining a life group, you determine the level of contact information you’re comfortable sharing with your life group. All personal information is safe, confidential, and secure.

  • Your personal information is voluntary and not required to be a part of regular worship with WestGate Church. However, not providing your information will make it difficult to access the features offered through our app. If you no longer call WestGate home or would like to have your information removed for any reason, CONTACT US.

  • Nope. Previously, we received both one-time and recurring financial gifts via Planning Center Giving. If you have any questions about giving at WestGate Church, you can email the Giving Team. 

  • Set Up Your Giving Online

    1. To set up new giving online, launch the WestGate Church Center App and click “Give”

    2. Click here and follow the instructions provided by Planning Center to set up your giving via the Church Center App. 

    3. Note: Make sure your general giving is specific to the campus you most frequently attend.

    4. Note: If possible, we recommend using your checking account rather than a credit card so that more of your charitable contributions go directly to the ministry rather than transaction fees.

    Manage Your Giving Information 

    Donation History, Edit Recurring Donations, Manage Payment Methods, Here to Stay Pledges

    1. To manage your giving information, launch the WestGate Church Center App.

      1. Click profile icon -> my giving

    2. Click here and follow the instructions provided by Planning Center to manage your giving information via the Church Center App. 

    3. If you’ve made a commitment to the Here to Stay Giving Campaign and want to see your progress, you can click give -> my giving -> pledges

  • Log into your account, then navigate to Give → My Giving → Pledges. There, you can view your pledge details and current progress.

    More Questions About Giving?

    Click here to watch a video about how to set up Giving.

    We know giving can be sensitive and setting up tech can be challenging at times. If you have any questions or concerns we’re here to help. Contact us.

  • There are many options for giving. The preferred method is Planning Center Giving to make worship giving more convenient and efficient. The church will continue to accept giving through traditional methods such as cash, checks, and stock donations. If you have any questions or require assistance with giving, please contact us.

  • Nope. Our Discipleship & Formation team will continue to create existing life groups inside the WestGate Church App. You should be able to find your life group by clicking on “Groups” within the new app. You can learn more about using the Groups feature within our new app by clicking here. If you have any Groups questions contact us.

  • Nothing has changed for kids! You’ll still check them in the same way on Sundays. With the refreshed app, you’ll now be able to see news and events specifically for parents when you click on “New Events and News.”

  • Nothing has changed for teenagers! They will continue to check-in the same way on Sundays. With the refreshed app, you’ll now be able to see news and events specifically for parents of teenagers when you click on “New Events and News.”

  • When someone turns 18, Planning Center treats them as their own adult profile. This ensures that each person can manage their own contact info, serving schedules, and giving. You’ll still be connected through family relationships, just not under the same household listing.